FMO Performance Pledge

Type of Service 

Performance Target 

User Satisfaction Survey

To conduct annually

Fire Drill

To conduct annually

Response to Emergency Calls & Alarms by Security Staff

Security guard attends the scene within 10 minutes upon receipt of call for emergency assistance

Minor Repair Work Request

Acknowledgement within 3 working days and completion within 7 working days upon receipt of request or mutually agreed time

Written Complaints

Acknowledgement/Preliminary reply will be given in 2 working days (from the date receiving the complaint)

Urgent Cleaning Service

Cleaner attends the scene within 15 minutes during office hours

Cleaning Requests

Acknowledgement within 1 working days

Venue Booking

Acknowledgement within 3 working days upon receipt of written request

Moving Service

Acknowledgement within 3 working days

Venue Set-up

Acknowledgement within 3 working days

Mail Delivery

Deliver mails from collection points to respective recipients within 1 working day or within mutually agreed time frame