Tung Wah College - Facilities Management Office - FMO Performance Pledge Skip to Content
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FMO Performance Pledge

Type of Service 

Performance Target 

User Satisfaction Survey

To conduct annually

Fire Drill

To conduct annually

Response to Emergency Calls & Alarms by Security Staff

Security guard attends the scene within 10 minutes upon receipt of call for emergency assistance

Minor Repair Work Request

Acknowledgement within 3 working days and completion within 7 working days upon receipt of request or mutually agreed time

Written Complaints

Acknowledgement/Preliminary reply will be given in 2 working days (from the date receiving the complaint)

Urgent Cleaning Service

Cleaner attends the scene within 15 minutes during office hours

Cleaning Requests

Acknowledgement within 1 working days

Venue Booking

Acknowledgement within 3 working days upon receipt of written request

Moving Service

Acknowledgement within 3 working days

Venue Set-up

Acknowledgement within 3 working days

Mail Delivery

Deliver mails from collection points to respective recipients within 1 working day or within mutually agreed time frame

Tung Wah College Logo
King’s Park Campus
Ma Kam Chan Memorial Building,
31 Wylie Road, Homantin, Hong Kong
Mongkok Campus
Cheung Kung Hai Memorial Building, 90A,
and Cheung Chin Lan Hong Building, 98,
Shantung Street, Mongkok, Hong Kong
Kwai Hing Campus
16/F, Tower 2,
Kowloon Commerce Centre,
51 Kwai Cheong Road,
Kwai Chung, Hong Kong
(852) 3190 6678