Our Mission, Vision and KPI

Mission

Information Technology Services Office strives to contribute in enhancing teaching and learning and maintaining smooth operations of all units in the College with the use of information and communication technology.

Vision

Information Technology Services Office provides value-added services in optimized cost with new technology for institution development, teaching and learning, research and administration of the College to become a renowned privately-funded tertiary institution in five years.

Key Performance Indicators

Information Technology Services Office will achieve:

At least 70% of service requests are solved instantly by our staff within one day
At most 5% of service requests are overdue as promised
At most 20% of service requests are escalated to senior for handling
At most 5 days of unplanned service outage
At most 3 days of web services outage
At most the following duration for on-site ITAV setup requests:-

Event Day	Weekdays and Saturdays (except term break and public holidays)	Public Holidays including Sundays
Notification Period	2 working days	5 working days via direct email to [email protected]
Setup Time (Facility needs to be available during setup time)	30 minutes per equipment# during ITSO operating hours	45 minutes per equipment#

#Equipment refers to simple equipment such as PA System, Portable Projector, Screen, Wifi Access Point, Printer, Scanner, Computer, Laptop, TV trolley, AppleTV, Telephone, etc but do not refer to complicated systems such as Videoconference, Simultaneous Interpretation System, Video-broadcasting and recording, Video-editing, Video-encoding, etc.

About ITSO

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+ Policies, Forms and Guideline

+ Our Mission, Vision and KPI

+ IT User Group Meeting

NEWS & EVENTS

New Multifactor Authentication (MFA) setup guide for TWC Office 365 service

Multifactor Authentication (MFA) for TWC Office 365 service will be enforced on 7 Jun 2021 Monday

Phishing Alert on 1 Jun 2021 - Subject: Follow-up Now

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