Wi-Fi

How can TWC guest and public people connect to the internet ?
- Select SSID “Wi-Fi.HK via TWC” under the list of available wireless networks to connect.
- TWC Guest WiFi Welcome page will be prompted. Please read the Terms and Conditions of Use.
- If you agree to all the Terms and Conditions, click the “Connect to the Internet” button. You cannot use this service if you do not agree the Terms.

Cannot find TWC_WiFi SSID ?
- Depending on the Wi-Fi driver version used, Wireless Adapters supporting 802.11ac or older may not show TWC_WiFi networks in their scan lists. We recommends using the latest version for your Wireless Adapters since issues get resolved and new functionality gets added to newer driver versions.
- To identify your Wireless Adapter model:
  1) Open the “Run” dialog box by pressing and holding the Windows key, then press the R key (⊞ Win + R).
  2) Type devmgmt.msc.
  3) "Device Manager" dialog box pop up and double click "Network adapters" to expand.
  4) You’ll now see one device name similar to “XXXXX Wireless XXXXX”.
- Go Internet to search and download for the latest driver version according to your Wireless Adapter model.
* You can join the TWC Public Wifi Network, “Wi-Fi.HK via TWC”.
- If the Wireless Adapter manufacturer is Intel, you can click here to download the Intel Driver & Support Assistant (Intel DSA) Software for auto Intel Drivers detection and update.

* Support information from Intel 

How to forget saved password in TWC_Wifi after changing new login credential?
For iOS,
- Open 'Settings', then select 'Wi-Fi'.
- Tap the information icon  next to ‘TWC_WiFi’
- Tap 'Forget This Network'.
- Tap 'Forget' to confirm.
- Then, try reconnecting to ‘TWC_WiFi’ by re-entering your username and password.

For Android,
- Open 'Settings', ‘Wireless & Networks’ then select 'Wi-Fi'.
- Tap and hold ‘TWC_WiFi’, then select 'Forget network'.
- Then, try reconnecting to ‘TWC_WiFi’ by re-entering your username and password.

For Windows 10,
- Open 'Start ', 'Settings' then select 'Network & Internet'.
- Select 'Wi-Fi', then 'Manage known networks'.
- Select 'TWC_WiFi'
- Click 'Forget'
- Then, try reconnecting to ‘TWC_WiFi’ by re-entering your username and password.

For Mac OS,
- Open 'Apple menu', then select 'System Preferences'
- Click 'Network'
- Select 'Wi-Fi', then click 'Advanced'
- Select 'TWC_WiFi' in the Preferred Networks list
- Click '-' button to remove 'TWC_WiFi'
- Click 'OK', then 'Apply'
- Then, try reconnecting to ‘TWC_WiFi’ by re-entering your username and password.