Multifactor Authentication

Multi-factor authentication provides more sign-in security. Staff and students can set up the Microsoft Authenticator app to let you log into Office 365 and Blackboard securely with your mobile device.

1. One internet connected device e.g. desktop computer, laptop and tablet. You will use a web browser to register MFA.
2. One internet connected mobile device. Download and install the Microsoft Authenticator App from Android Play Store or iOS App Store to your mobile device. 

1. Open a web browser on your computer and go to https://aka.ms/MFASetup. Sign in to TWC Office 365.
   
2. You will see the More information required prompt. Choose Next.
   
3. Under Step 1, choose Mobile app from the Authentication phone drop-down list.
4. Under How do you want to use the mobile app?, select the method you want to use to sign in:
   • Select Receive notifications for verification to authenticate directly from your mobile app, which may include fingerprint authentication.
   • Select Use verification code to enter a new verification code each time you authenticate.
5. Choose Set up.
   
6. Leave the Configure mobile app window open on your computer.
   
7. On your mobile device, open "Microsoft Authenticator" if you have installed it. Or go to the app store, search for "Microsoft Authenticator" and install it.
   (Android- Play Store)(iPhone - App Store)
8. In Authenticator, follow the prompts to complete the wizard, and then choose the plus (+) sign to add your account.
   
9. Choose Work or school account, choose Allow when prompted for permission to take pictures and record video, and then follow the instructions to scan the QR code in the open window on your computer.
   
10. After the account has been added, choose Got It.
    
11. On your computer, choose Next, and then choose Next again.
    
12. Option- Receive notification for verification: Notice on your mobile device, and Approve the sign-in notification in the Microsoft Authentication app.
    .
13. Option- Use Verification code: Make a note of the code that appears on your mobile device, enter the code on your computer in the box under Step 2, and then choose Verify.
14. In the boxes under Step 3, enter a backup phone number, such as your office number, choose Next, and then choose Done.
    
    
    Full User Guide for set up multifactor authentication

1. From the Additional security verification page, select the method to use from the What's your preferred option list.

1. After you have set up an authenticator app as a second form of authentication, we recommend that you install and only use the Outlook app to access your Microsoft 365 email.
2. See Set up mobile devices below for how to install Microsoft Outlook on your mobile device.
3. Download & Install 'Microsoft Outlook' from the Google Play Store (Android) or App Store (iPhone)
   
4. Launch the Outlook application and select 'Get Started'
   
5. Enter your TWC email address in the text field. *If you have other accounts signed into already, a separate page will appear asking if you want to add these as well*.
   
6. Select 'Office 365' from the list
   
7. You will be re-directed to the TWC sign-in page. Enter your credentials here.
   
   8.With MFA enabled on your account and with 'Authenticator' installed on your mobile, you will be prompted with the below message to allow the sign in to proceed.

   8.1. On newer Android devices, you will also get a drop-down option.
   8.2. If you opted to use the verification code, you will need to open the app and enter the 6-digit code under your account. This refreshes in the app every 30 seconds
   8.3. If you configured MFA to receive texts instead, you will receive a text message with a 6-digit code. Enter this code to proceed.
   

8. Approve the sign-in request and you should now be able to access your TWC emails on the mobile.

9. Click on Settings (gear icon) and click on Signature. Remove the “Get Outlook for iOS / Android” signature. You may add your own signature.