Library User Survey 2020

The Library User Survey is designed to solicit user feedback on Library space, facilities, resources and services. The online survey was conducted from 23 November to 21 December 2020. The Library sent a mass mail and published posts on Facebook and Instagram to invite TWC staff and students to participate in the survey.

The Library would like to thank all who have participated in the survey. All comments are useful for planning the Library’s future service delivery and development. As a token of thanks, 6 soap dispensers, 5 USB flash drives and 44 database vendors souvenir were given out as incentive prizes in a lucky draw.

First Prize: Mi Automatic Soap Dispenser Kit (Sponsored by EBSCO)
Second Prize: USB Flash Drive (Sponsored by ProQuest)
Third Prize: Recycle Bag (Sponsored by Mendeley & Elsevier)
Forth Prize: Notebook (Sponsored by Wolters Kluwer Ovid)
Participation Award: Pen (Sponsored by Mendeley & Wolters Kluwer Ovid)

Special thanks go to the above sponsors for supporting this event.

Highlight comments and responses

Comments	Responses
I want to point out that the latest IELTS exam paper also not enough for 1day reserved. There are 4sets of practice papers in one book. It is impossible to finish them within 2days. Especially for the listening part. Doing 2-4 listening exercises within 2 days cannot be improved so much of our skills. I suggest to buy more sets of book or get an online version if it has so that it won’t be limited our reserved days.	Loan period of the latest edition of IELTS exam papers has been extended to 7 days. We will continue to acquire more relevant resources to help you to prepare for IELTS exam.
Just a very little wish. I suggest the library can open on Sunday starting week 6 not and only just for exam periods because student will have midterm at week 8 and then have project submissions starting from week 10 usually. If the library opens every day, we can come back to do revision and research for the whole day would be very productive.	The Library has extended its opening hours for mid-term examination in AY2020/2021 Semester 2. The Library will review the effectiveness to make further actions.
Better extend the loaning period (1 week for Video and 2 times renewal, 2 months for books and 2 times renewal).	The Library has increased loan quota and extended renewal period for all users. More details at Library website.
If the study room (for group discussion) can offer more timely for us will be Better.	We have upgraded the Library room booking system in February 2021. There are more sessions for booking per day and more user-friendly interface.
Recording of E-workshop can be available on online platform.	You may relive the online workshops via “Blackboard” at Library website.
Library staff are friendly and helpful. They response to my request promptly and are able to provide useful solutions to my problem.	Thank you.
Staffs in the library are really good and professional. Their responses are quick and well explained. Thanks so much!
The staff shows flexibility in serving us. They always try their best to serve us.
Librarian are kind
I would like to thanks all the library staff.
Polite attitude