Library User Survey 2023

The Library Users Survey 2023 was conducted from 6 November to 12 December 2023 to collect comments and suggestions on our services, resources and facilities. There are more than 800 users filled out the questionnaire and provided valuable comments and suggestions to the Library.

The Library would like to thank all who have participated in the survey. All comments are useful for planning the Library’s future service delivery and development. To express our gratitude to all participants, the Library held a lucky draw and sponsors provided more than 20 generous gifts to the lucky draw winners.

First Prize: iPad 10th Generation - 64GB (Sponsored by EBSCO)

Second Prize: Xiaomi Smart Band 8 (Sponsored by ProQuest (Part of Clarivate))

Third Prize: Wireless Charger (Sponsored by Elsevier & ProQuest (Part of Clarivate)

Fourth Prize: USB Portable Fan (Sponsored by iGroup)

Fifth Prize: $100 Book Coupon

Best Suggestion Award: USB Flash Drive (Sponsored by Elsevier)

Participation Award: Souvenir from different sponsors

The prize presentation ceremony was successfully held on 31 January 2024 at the KPC Library. Congratulations to all prize draw winners!

Mr. Patrick HO, Acting Vice President (Administration & Development),
and Dr. Jade WONG, Librarian, presented the prizes to winners.

Special thanks go to the above sponsors for supporting this event.

Highlight Comments and Responses

Category	Comments from Users	Library Responses
Facilities & Environment	“Is there any plans to the renovate the discussion room on the second floor of the library. They are not sound proof which means if the people are having a loud discussion they would affect the people outside studying”	Comments well noted. The Library will discuss the issue with relevant departments.
Facilities & Environment	“Please turn the temp. of ac a bit upper, its just very very very cold even with my coat on”	Thermometers have been placed at different locations to monitor the indoor temperature. Users may inform our staff to adjust the temperature in the public area and they may also adjust the temperature of the air conditioner in computer laboratories and quiet study rooms themselves.
Resources	“I think it's wise to expand the inventory, especially of fictional books. Currently there;s one shelf about literature. Increasing some clasics would be a wise move as it could liberate, enlighten Tung Wah student which is in line with the goal of our college. Please highly consider this advice. I always enjoy your service. Thank you!!”	The Library will continue to develop and strengthen its collections to meet the evolving teaching, learning and research demands of our College. If users have any recommendation on acquisition of the item, please feel free to send us the details by email.
Resources	“It is hoped that more updated version of textbook can be online access.”
Services & Policy	“It is not attractive enough to spend time on it. Although the workshop does provide useful information that we need, consider to add the recording in to the library website may be a good idea. So that students could watch the video whenever they need but not in a one time workshop.”	Comments well noted and will be considered. The Library will discuss the issue with relevant departments. Since the start of the COVID-19 pandemic, the Library has conducted workshops in hybrid mode. Also, users may relive the online workshops via Blackboard at: https://www.twc.edu.hk/subjects_plus/subjects/guide.php?subject=workshops Users are welcome to request a tailor-made Library workshop, please let us know the details such as the topic, program, course code, date and time, duration and number of users at least 2 weeks in advance.
	“No time, upload recording of workshop to library page”
	“Provide socket with the borrowing of cables”	The Library thanks for the valuable comments and will take them into consideration in determining future development.
	“Provide the service of borrowing the charger”
	“It’s too late for the opening hour at the morning and no Sunday sessions”	The Library thanks for the valuable comments and will take them into consideration in determining future development. The Library has extended its opening hours for mid-term examination and final examination. The Library will review the effectiveness to make further actions.
	“Libray opening hours can extend long hours in saturday and sunday in examination weeks is better.”
Staff Performance	“The staff at the front desk are very willing to help and are successful in assisting me everytime”	Thank you for your encouragement to the Library.
Staff Performance	“I appreciate very much the service provided by the colleagues of the Library. For me, our Library has always been trying to innovate new services, e.g., Free Books for Pick Up..”	Thank you for your encouragement to the Library.